Community guidelines

Ember works because the people in the room are real, present, and treat each other well. These guidelines set out what we expect from everyone who uses Ember. They sit alongside our Terms and Child safety standards. Break them and you can be removed from the night or from Ember for good.

Be yourself. Use your own recent photos, your own identity, and your real age. No fake profiles, no impersonating someone else, no pretending to be a business or a bot. One person, one account.

Ember is for over 18s only. If you are under 18 you cannot use Ember, full stop. Anyone found to be under 18, or helping someone under 18 get in, is removed. Anything that sexualises, endangers, or involves a child is covered by our Child safety standards and is reported to the authorities.

Treat everyone the way you would want to be treated in person. A wave or a match is an invitation to say hello, nothing more. It is never consent to anything else. If someone is not interested, leave it there. Take a no gracefully.

Do not use Ember for any of the following:

• Harassment, bullying, stalking, threats, or unwanted contact after someone has said no.
• Hate speech or attacks based on race, ethnicity, nationality, religion, disability, sex, gender identity, sexual orientation, or age.
• Sexual harassment, unsolicited explicit messages, nudity, or pornographic content.
• Sex work, escorting, or any solicitation, and any other commercial or transactional use.
• Spam, scams, phishing, fraud, or promoting other apps and services.
• Fake, misleading, or impersonating profiles, including photos that are not you.
• Sharing anyone else’s private information, or sharing private messages, photos, or screenshots without their consent.
• Violence, threats of violence, promoting self harm, or selling drugs or weapons.
• Anything illegal under UK law.

Your photos should clearly be you and be safe for a public place. No nudity, no sexual content, no other people who have not agreed to be shown, and nothing hateful, violent, or illegal. Keep your profile honest.

Ember brings you together in a venue, but your safety is still your own. Meet in the public space of the venue, tell a friend where you are, look after your drink, and trust your instincts. If something feels wrong, tell the venue staff or leave. In an emergency, contact the emergency services.

If someone breaks these rules, tell us. In the app, open their profile and use Report & block. This removes them from your night straight away and sends the report to us to act on. For anything we should know about outside the app, or anything involving someone’s safety, email [email protected].

Depending on what happened, we may remove content, remove you from tonight’s room, or suspend or permanently ban your account. Serious cases, including anything involving a child, threats, or illegal activity, are removed immediately and reported to the police or the relevant authorities. We do not have to warn you first, and we act on every credible report.