Support
How can we help?
Search every answer we have, or pick the topic you're stuck on. If none of it fits, a human is one message away.
Browse by topic
Getting started
What Ember is, what you need, and how to be in a room in under a minute.
7 answers
Nights and rooms
How a venue's night opens, who shows up in it, and what happens at closing time.
6 answers
Waves and matches
Waving quietly, matching mutually, and what to do once you have.
7 answers
The match drink
The drink that comes with a match, and how the bar redeems it.
8 answers
Profile and photos
Your name, your bio, your photos, and who is allowed to see them.
5 answers
Safety and reporting
Blocking, reporting, and what to do if a night stops feeling right.
6 answers
Privacy and your data
What we keep, what we delete when the night ends, and what we never sell.
5 answers
Account and sign-in
Signing in, changing your details, pausing, and deleting for good.
5 answers
Venues and staff
For pubs and bars running an Ember night, and for the people behind the bar.
4 answers
Something is not working
The room will not load, the photo will not upload, the code will not scan.
4 answers
Popular questions
First time on Ember?
The illustrated guide walks a whole night, from the QR code on the table to a hello at the bar.
Still need help?
Message us
Tell us what happened and we'll come back to you by email, usually within a working day.
Open the contact formEmail support
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[email protected]Privacy requests
Want a copy of your data, or all of it erased? [email protected] goes straight to the people who handle it.
[email protected]If anyone is in danger right now, tell venue staff and call 999. Ember is an app, not an emergency service. Running a pub and looking for the venue team instead? Start on the For Venues page.