Support
How can we help?
Search every answer we have, browse by topic, or reach a human when the answer depends on your account or tonight's venue.
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Browse by topic.
Getting started
What Ember is, what you need, and how to be in a room in under a minute.
7 answersNights and rooms
How a venue's night opens, who shows up in it, and what happens at closing time.
7 answersWaves and matches
Waving quietly, matching mutually, and what to do once you have.
7 answersThe match reward
The reward that comes with a match, and how the bar redeems it.
8 answersProfile and photos
Your name, your bio, your photos, and who is allowed to see them.
5 answersSafety and reporting
Blocking, reporting, and what to do if a night stops feeling right.
6 answersPrivacy and your data
What we keep, what we delete when the night ends, and what we never sell.
5 answersAccount and sign-in
Signing in, changing your details, pausing, and deleting for good.
5 answersVenues and staff
For pubs and bars running an Ember night, and for the people behind the bar.
4 answersSomething is not working
The room will not load, the photo will not upload, the code will not scan.
4 answersAsked most often
Popular questions.
- What is Ember?
- Do I need to download an app?
- Is Ember free?
- How do rooms work?
- Can I filter who I see by gender?
- How do waves and matches work?
- Is there a chat?
- What's the match reward?
- Who can see my profile?
- Someone's making me uncomfortable. What can I do?
- What happens to my data after the night?
- How do I delete my account?
First night?
Five steps from download to hello.
The illustrated guide walks through joining a venue, waving, matching, and claiming a reward together.Still need help?
Reach a human.
Message us
Tell us what happened and we'll come back to you by email, usually within a working day.
Open the contact formEmail support
Write to [email protected] from the address on your account so we can find you faster.
[email protected]Privacy requests
For a copy of your data or an erasure request, [email protected] goes straight to the team that handles it.
[email protected]If anyone is in danger right now, tell venue staff and call 999. Ember is an app, not an emergency service. Running a pub? Start on the For Venues page.